Terms & Conditions

These Terms of Use (the "Terms") govern your use of the Islands Auto Spa website atislandsautospa.com, our online booking pages, any mobile app or customer portal we offer (together, the "Site"), and the car wash, detailing, ceramic coating, paintless dent repair, Unlimited Wash Club memberships, gift cards, and related services we provide at 12101 SE Federal Highway, Hobe Sound, Florida 33455 (together, the "Services").

For membership billing and cancellation, see Section 8. For text messaging, see Section 18. For vehicle damage claims, seeSection 12.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE AN AGREEMENT TO RESOLVE DISPUTES BY INDIVIDUAL BINDING ARBITRATION, A WAIVER OF CLASS ACTIONS AND JURY TRIALS (SECTION 16), AND LIMITS ON OUR LIABILITY (SECTIONS 12 AND 14). BY USING THE SITE, PURCHASING OR USING ANY SERVICE, ENROLLING IN A MEMBERSHIP, OR DRIVING ONTO OUR PREMISES FOR SERVICE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR THE SERVICES.

"Islands Auto Spa," "we," "us," and "our" mean Diamond Tide Auto Spa, LLC, a Florida limited liability company doing business as Islands Auto Spa, together with its owners, managers, employees, agents, successors, and assigns. "You" and "your" mean the person using the Site or Services and, where applicable, the registered owner and any driver of a vehicle presented for service.

Subject to your compliance with these Terms and applicable law, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site for your personal, non-commercial use. Additional terms posted at our location, on signage at the wash entrance, on a receipt, or in a booking confirmation also apply and are incorporated into these Terms. If those terms conflict with these Terms, the more specific term controls for that Service.

1. Changes to These Terms

We may update these Terms, the Site, our Services, package contents, and posted prices at any time. Updated Terms take effect when posted with a new "Last Updated" date. Your continued use of the Site or Services after that date means you accept the updated Terms. Changes to membership pricing are handled under Section 8.6, and changes will not apply retroactively to a dispute that arose before the change.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to purchase Services, enroll in a membership, or authorize a payment. You must hold a valid driver's license to drive a vehicle onto our wash conveyor or premises. By presenting a vehicle for service, you confirm that you own the vehicle or are authorized by its owner to obtain Services for it.

3. Acceptable Use of the Site

You agree not to use the Site to:

• send spam, chain letters, unsolicited advertising, or any other solicitation;
• copy, scrape, crawl, or harvest content or data by robot, spider, or other automated or manual means;
• decompile, reverse engineer, or attempt to derive source code from the Site or its servers;
• frame, mirror, or deep-link to the Site in a way that suggests affiliation or endorsement;
• upload malware or interfere with the Site's security or operation;
• book appointments or purchase memberships with false information or a payment method you are not authorized to use;
• remove or alter any copyright, trademark, or other proprietary notice; or
• violate any applicable law or the rules of our service providers.

4. Privacy

Our Privacy Policy explains how we collect, use, and share your information, including license plate, vehicle, payment, and contact data. It is incorporated into these Terms. By using the Site or Services, you consent to those practices.

5. Intellectual Property

The Site and its content, including the Islands Auto Spa name and logo, text, graphics, photographs, video, and package names, are owned by or licensed to us and protected by U.S. copyright, trademark, and other laws. You may not use our names, logos, or content without our prior written permission. If you send us feedback, reviews, or photos of your vehicle, you grant us a royalty-free, perpetual license to use them for business and marketing purposes, without identifying you by name unless you consent.

6. Third-Party Services and Links

The Site may link to or rely on third parties, including online booking, payment processing, membership management, mapping, and review platforms. We do not control and are not responsible for third-party sites or services, and your use of them is governed by their own terms and privacy policies.

7. Purchases, Pricing, and Payment

Prices are posted on the Site and at our location and may change without notice. Posted wash prices are for standard passenger cars; SUVs, minivans, large trucks, and vans carry a posted size surcharge. Detailing, ceramic coating, and paintless dent repair prices are starting prices and depend on vehicle size, condition, and the work required; we will quote the final price before starting work. Prices do not include Florida sales tax, which we collect as required by law.

You authorize us and our payment processors to charge the payment method you provide for all Services you purchase, plus applicable taxes. If we post a price in error, we may correct it and offer you the corrected price or a refund. Single-wash purchases are final once the wash has started. If you are not satisfied with a wash, tell an attendant before leaving the premises and we will re-wash the affected areas at no charge.

8. Unlimited Wash Club Memberships

8.1 How it works

We offer monthly Unlimited Wash Club plans (each a "Membership") that renew automatically. You may enroll at our location with a team member or, when available, online. Plan levels, monthly prices, and included services are shown on the Site and at the pay station.

AUTOMATIC RENEWAL. BY ENROLLING, YOU AGREE THAT: (A) YOUR MEMBERSHIP RENEWS AUTOMATICALLY EVERY MONTH UNTIL YOU CANCEL; (B) WE WILL CHARGE THE MONTHLY PRICE OF YOUR PLAN, PLUS TAX, TO YOUR PAYMENT METHOD ON FILE ON YOUR BILLING DATE EACH MONTH; AND (C) YOU MAY CANCEL AT ANY TIME AS DESCRIBED IN SECTION 8.5.

8.2 Billing

Your first charge is taken at enrollment, and that date becomes your monthly billing date. If your billing date does not exist in a given month, you will be billed on the last day of that month. If a charge is declined, we may retry it, suspend wash access until payment is received, or cancel your Membership. You are responsible for keeping your payment information current.

8.3 One vehicle per Membership

Each Membership covers one vehicle, identified by the RFID tag, windshield sticker, license plate recognition, or other identifier we assign. Memberships may not be shared, transferred, resold, or used for commercial, rideshare, or fleet vehicles unless you are enrolled in a plan designed for that use. Damaging, removing, or moving a tag to another vehicle voids it. To move your Membership to a different vehicle, visit our location; a replacement tag fee of $2.00 may apply.

8.4 Fair use

Unlimited plans include up to one wash per day per vehicle. We may suspend or cancel a Membership without refund for misuse, including sharing, tag tampering, washing a vehicle not enrolled, abusive conduct toward staff, or fraud.

8.5 Canceling your Membership

You may cancel at any time, in the same manner you enrolled or by any of these methods:

• in person at our location with a team member;
• online through the member portal, if you enrolled online or one is available;
• by calling (772) 546-3300 during business hours; or
• by emailing membership@diamondtideautospa.com from the email on your account, with your name, phone number, and vehicle plate.

To avoid the next month's charge, cancel at least ten (10) days before your next billing date. Cancellation takes effect at the end of your current paid billing period, and you keep wash access until then. We will confirm your cancellation in writing by email or text. Except where required by law, we do not refund or prorate partial months.

8.6 Price and plan changes

We may change Membership prices or plan contents. We will notify you by email or text at least 30 days before a price increase takes effect. If you do not cancel before the increase takes effect, your continued Membership means you accept the new price.

8.7 Upgrades, downgrades, and pauses

Upgrades take effect immediately, and we may charge a prorated difference. Downgrades take effect on your next billing date. Memberships may be paused for up to 4 months per year by request at our location.

8.8 Weather and closures

The Membership price is not reduced for days we are closed because of weather, hurricanes, power or water outages, equipment maintenance, holidays, or other events beyond our reasonable control.

9. Gift Cards, Wash Books, and Promotions

Gift cards and prepaid wash books are redeemable only at Islands Auto Spa for Services. They are not redeemable for cash except where required by law, and are not replaced if lost or stolen. Gift cards do not expire.

Promotional offers, coupons, and discounts cannot be combined unless stated, have no cash value, and may be changed or ended at any time. The birthday wash, offered with a plan or package, is limited to one wash of the stated package per person per calendar year, during the stated birthday period, with valid photo ID or an account showing your date of birth.

10. Appointments: Detailing, Ceramic Coatings, and Paintless Dent Repair

Booking. Detailing, ceramic coating, and paintless dent repair ("PDR") are performed by appointment. Washes do not require an appointment. Appointment times are estimates; completion depends on vehicle size and condition.

Cancellations and no-shows. Please give at least 24 hours' notice to cancel or reschedule. Ceramic coating appointments require a deposit of $150.00, which is refundable with at least 4 hours' notice and otherwise applied to a rescheduled appointment. Repeated no-shows may require prepayment for future bookings.

Vehicle condition. We may decline or reprice work if a vehicle's condition differs materially from what was described at booking, including excessive pet hair, sand, mold, biohazards, smoke residue, or heavy soiling. Please remove valuables and personal items before service. We are not responsible for items left in the vehicle.

Results. Paint correction, polishing, and headlight restoration improve appearance but may not remove all defects. Deep scratches, rock chips, clear-coat failure, oxidation, and prior repairs may remain visible or become more visible after correction. Ceramic coatings require a cure period; follow the aftercare instructions we give you, because improper care can reduce coating performance. Any coating warranty is limited to the written warranty provided at the time of service, if any.

PDR. PDR is not suitable for every dent. Our technician will assess the damage and quote before starting. Dents near panel edges or previously repaired, repainted, or cracked paint carry a risk of paint damage, which the technician will explain before you approve the work.

Unclaimed vehicles. Vehicles not picked up within 24 hours after we notify you that service is complete may be charged a storage fee of $75.00 per day.

11. Express Tunnel Safety and Vehicle Eligibility

The express wash tunnel is an automated system that uses conveyors, brushes, cloth, high-pressure water, chemicals, and dryers. For your safety and to protect your vehicle, you agree to:

• follow all posted signs and attendant instructions;
• remove or secure antennas, bike racks, cargo carriers, and loose items, and fold in mirrors when instructed;
• place the vehicle in neutral, keep your foot off the brake, keep hands off the steering wheel, and remain inside the vehicle with windows closed until the exit light signals you to drive;
• turn off automatic wipers, rain-sensing features, and auto-braking or collision-avoidance features where instructed; and
• tell an attendant, before entering, about any damage, loose parts, aftermarket parts, or special features of your vehicle.

Vehicles we may refuse. We may refuse any vehicle for any reason. Vehicles not suited to the tunnel include those with: loose, damaged, cracked, or missing parts or trim; aftermarket accessories such as light bars, lift kits, oversized tires, custom wheels, spoilers, wraps, and roof racks; soft-top or damaged convertible tops; dual rear wheels or widths or heights over posted limits; fresh paint, body repair, or coatings less than 30 days old; and any vehicle an attendant believes may be damaged or may damage our equipment. If we recommend a hand wash for your vehicle, you may choose that option instead.

Your choice to proceed. If you choose to wash a vehicle in the tunnel after an attendant advises against it, or without disclosing a condition listed above, you do so at your own risk.

12. Vehicle Damage Claims

We take care with every vehicle and handle damage claims fairly. To make a claim:

1. Report before you leave. Notify the manager on duty before leaving our premises so we can inspect the vehicle and review our camera footage. Claims not reported before the vehicle leaves the premises are presumed to have occurred elsewhere and may be denied.
2. Document it. Allow us to photograph the vehicle and complete a written incident report.
3. Let us review. We will review the report, inspection, and camera footage and respond within 10 business days.
4. Repairs. If we accept responsibility, we may choose to repair the damage through a repair facility we select or reimburse the reasonable cost of repair based on a written estimate we approve. We are not responsible for repairs you authorize before we inspect the vehicle and approve the estimate.

What we are not responsible for. To the fullest extent permitted by law, we are not responsible for damage caused by or involving: pre-existing damage or wear, including chips, scratches, dents, cracked glass, and failing paint or clear coat; loose, damaged, or improperly installed parts; aftermarket or non-factory equipment; antennas, wipers, mirrors, mud flaps, license plates and frames, running boards, tonneau covers, and side-step assemblies; your failure to follow posted instructions or attendant directions; mechanical or electrical failures; or items left inside or on the vehicle.

Limit. Our total liability for any damage to a vehicle is limited to the reasonable cost of repairing the damage we caused, and does not include diminished value, rental cars, lost time, or other indirect losses, except where Florida law does not allow that limitation.

13. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN A WRITTEN WARRANTY WE PROVIDE, AND TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT CONTENT IS ACCURATE OR CURRENT, OR THAT ANY SERVICE WILL REMOVE EVERY STAIN, SCRATCH, OR DEFECT.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOSS OF USE, DIMINISHED VALUE, OR RENTAL COSTS, ARISING FROM THE SITE OR SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. EXCEPT FOR VEHICLE DAMAGE HANDLED UNDER SECTION 12, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED DOLLARS ($100). NOTHING IN THESE TERMS LIMITS LIABILITY FOR OUR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FOR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER FLORIDA LAW.

15. Indemnification

You agree to defend, indemnify, and hold us harmless from claims, losses, damages, and expenses, including reasonable attorneys' fees, arising from your breach of these Terms, your misuse of the Site or Services, your violation of law or the rights of others, or damage to our equipment or property caused by your vehicle, its undisclosed condition, or your failure to follow instructions.

16. Dispute Resolution, Binding Arbitration, and Class Action Waiver

Informal resolution first. Before filing any claim, you agree to contact us atmembership@diamondtideautospa.com with a written description of the dispute and your requested resolution. We will try to resolve it within thirty (30) days.

Agreement to arbitrate. If we cannot resolve the dispute informally, you and we agree that any dispute, claim, or controversy arising from or relating to these Terms, the Site, or the Services will be resolved by final, binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will take place in Martin County, Florida, or by video or written submission if the parties agree. The arbitrator may award the same individual relief a court could award. Our responsibility for AAA fees will follow the AAA Consumer Arbitration Rules.

Exceptions. Either party may bring an individual claim in small claims court in Martin County, Florida, if it qualifies. Either party may seek injunctive relief in court to protect intellectual property.

CLASS ACTION AND JURY WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL. If this class waiver is found unenforceable for a claim, that claim must be heard in court, not arbitration.

Opt out. You may opt out of this arbitration agreement by emailingmembership@diamondtideautospa.com, with the subject "Arbitration Opt-Out" and your name and phone number, within thirty (30) days after you first accept these Terms.

Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Florida and, for the arbitration agreement, the Federal Arbitration Act, without regard to conflict-of-law rules. For any matter not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Martin County, Florida.

18. Text Messages (SMS)

Consent. If you opt in to Islands Auto Spa text messages, by checking a consent box, texting a keyword to our number, or giving written consent at our location, you agree to receive recurring automated marketing and informational text messages from Islands Auto Spa at the mobile number you provide, including offers, membership notices, appointment reminders, and service updates. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Opt out. Reply STOP, END, CANCEL, QUIT, UNSUBSCRIBE, or OPT OUT to any message to stop receiving texts. We will send one message confirming you opt-out and will stop sending marketing texts after that. You may also opt out by calling (772) 546-3300 or emailing membership@diamondtideautospa.com.

Help. Reply HELP for assistance or contact us at(772) 546-3300 ormembership@diamondtideautospa.com.

Transactional messages. Even after you opt out of marketing texts, we may send texts you request or that relate to an active transaction, such as an appointment confirmation or a cancellation confirmation, where permitted by law.

Your number. You confirm you are the subscriber or authorized user of the mobile number you provide, and you will tell us if that number changes. Wireless carriers are not liable for delayed or undelivered messages.

19. Email and Other Communications

You consent to receive receipts, membership notices, renewal and price-change notices, and other communications from us electronically. You may unsubscribe from marketing emails using the link in any email; we will still send transactional and account messages.

20. Termination

We may suspend or end your access to the Site, Services, or Membership at any time if you violate these Terms, misuse our Services, or behave abusively toward our staff or customers. Sections that by their nature should survive, including Sections 5 and 12 through 17, survive termination.

21. General Terms

These Terms, our Privacy Policy, and any terms posted at our location or provided in writing for a specific Service are the entire agreement between you and us about the Site and Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them, including to a buyer of our business. We are not liable for delays or failures caused by events beyond our reasonable control, including hurricanes, storms, flooding, utility outages, equipment failure, and government orders. Headings are for convenience only.

22. Contact Us

Islands Auto Spa (Diamond Tide Auto Spa, LLC)
12101 SE Federal Highway
Hobe Sound, FL 33455
Phone: (772) 546-3300
Email: membership@diamondtideautospa.com, subject line "Attn: Customer Service"